La Conga 3690 is one of the most interesting robots in the new range that Cecotec released in 2019. In addition to including a multitude of functions, it has a very high suction power, equal to that of its older sister, the Conga 4090.
In this guide we collect some of the most common questions from users of this robot. However, if you have any other questions, you can ask us through the comments below.
If you want to know more in detail about the Conga 3690, you can see it in our in-depth analysis in-depth analysis.
Or if you prefer, Take a look at two of the best robots on the market in 2020, the super powerful Conga 6090 and the versatile and best-selling Conga 4090, both with the Jalisco brush. You choose!
GENERAL QUESTIONS ABOUT CONGA 3690
La Conga 3690 is a 4 in 1 robot. Can it do all 4 functions at the same time?
There are some models from other brands that, although they include vacuuming and mopping functions, are not compatible, they cannot be activated at the same time, either due to software issues or simply because the mop covers the central hole through which the robot vacuums.
Brianda Conga, they have been distinguished for years by being the robots that scrub. Not only can they do 4 functions (sweeping, vacuuming, mopping and scrubbing), but they can do them all at the same time, and do them well. The Conga 3690 has a mixed tank, which contains water in one part, while the other can store solid waste.
In my house I have hard floors and carpets. Is it suitable for all types of floors?
Yes, the Conga 3690 Works well on all types of soils. Thanks to its high suction power and the design of its brushes, it does a great job on both hard floors and carpets. Additionally, the robot automatically increases power when it detects that it is on a carpet.
As for the brushes, the multifunction brush effectively traps the most stubborn dirt. On the other hand, it is also worth noting that it includes the BestFriend Care rubber brush, which not only prevents tangles, but does a great job of capturing dirt.
And on hard floors, if you wish, you can use the mop for an even better result.
Logically, the use of the robot, as usual, is for indoors.
I have a very large home. What surface is it capable of cleaning?
La Conga 3690 achieves great autonomy, up to 150 minutes, thanks to its optimized software. Coupled with the movement efficiency provided by its advanced navigation system, we estimate that it is capable of cleaning up to 150 m2 (in tests carried out, it cleans an average of one square meter per minute).
In any case, if this were not enough, The robot has charging and continuation, thanks to Total Surface 2.0 technology, so that, if it does not finish, it returns to the base and once loading, continues cleaning at the point where it left off.
There are many rugs in my house. How do you clean them?
La Conga 3690 has a high suction power, which allows it to effectively clean all types of surfaces.
In addition, it incorporates Turbo Clean Carpet technology, so that it automatically activates maximum power mode when it detects that it is on a carpet.
On the other hand, the design of its wheels and its suspension allow it to overcome obstacles up to 2 centimeters high, so carpets of a certain thickness are not a problem.
And last but not least, Your new BestFriend Care rubber brush does an excellent job on these types of surfaces, capturing the most embedded dirt and avoiding tangles.
Do you clean under furniture?
Of course, the Conga 3690 absolute It has no problem getting under furniture, as long as the height is sufficient (due to the laser turret, it reaches 9,6 centimeters in height).
Its advanced navigation system allows you to precisely edge the legs and accurately calculate measurements and distances, effectively cleaning hard-to-reach areas.
Is the HEPA Filter washable?
To ensure maximum effectiveness and durability, it is preferable to dry clean it.
How often do you have to replace the robot's spare parts?
Depending on what the robot is used for, Through the app itself you can see the status of the different elements, in which its remaining useful life is estimated, in hours. For use a couple of times a week, they could last up to a year without problem, since the filters and brush are rated to last between 160 and 320 hours.
For its part, the mop is assigned a life of about 100 hours, which also allows it to achieve a long period, depending on the frequency with which it is used and the mopping surface.
Is it valid for homes with animals?
Yes, the Conga 3690 is a very interesting robot in these cases. In addition to a very high suction power, 35% higher than that of the high-end model of other brands, it includes the New BestFriend rubber brush, which effectively captures hairs and greatly prevents clogging and tangles.
On the other hand, its high-efficiency filter traps dirt inside the robot, contributing to a cleaner environment; And, furthermore, its low noise level, below 64 decibels, will not bother you or your pets.
Does it have an automatic dirt detection system?
No, this robot does not include this technology. However, thanks to its laser-based navigation system and its advanced software, it will cover 100% of the surface of the home, so no corner will be left uncleaned. On the other hand, if you want to clean a specific area more thoroughly, in addition to the turbo power level, you can use the X2 mode, which will make several passes in that area, for a deeper cleaning.
MAPPING
Do you save the map or recreate it every time you clean?
Some robots create a map of the home each time they start a cleaning cycle, which does not allow you to interact with the map or access various advanced features.
In the case of the Conga 3690, saves the map and not only that, but it allows you to save up to 5. This way, you will have a multitude of functions at your disposal, even if your home has several floors or you want to use the robot to clean different houses.
Do I have to activate something for it to map? What is the best way to do the first mapping?
La Conga 3690 will carry out the mapping the first time or times that it circulates through the house, and will save it. When you are creating the map for the first time, it is advisable to put it in automatic mode, so that it goes through the entire house, and in Eco power level, so that it has maximum autonomy.
Once the first map is finished, it will give us the option to save it, assigning it a name (since we can have 5 maps), and we will see what the room assignment has been that the robot has made, which we can modify to our liking.
I do not have WIFI. Can you work without it?
Yes, The robot can work the same even if there is no Wi-Fi, can be put into operation using the button at the top and will move around the home efficiently and effectively.
You will enjoy all its power and its excellent navigation system, with which it will not leave any corner uncleaned, but you will not be able to access the advanced functions that the application provides you.
Can I establish cleaning zones and restricted areas, which the robot will not access?
Yes, these functionalities can be accessed through the application, once the robot has mapped the house and the map has been saved (since they are two functions that will be marked in the app on the drawing of the house ).
In addition to zone cleaning, in which you can establish a rectangle that the robot will clean, the Conga 3690 also incorporates intelligent area cleaning, which is what is normally known as room cleaning.
Do you clean rooms?
Yes, la Conga 3690 includes one of the functions most requested by buyers of high-end robots, room cleaning. When creating the map, the robot will recognize the rooms and put them in a different color. In this way, we can create cleaning plans and schedules according to this distribution, marking the room or rooms that we want to clean, in a simple way.
Can the rooms that the robot has defined be changed?
Yes, The robot makes a proposal for dividing the house, but it can be changed, merging and dividing the rooms, in a simple way, on the app map. You can also change their name, to a default one or to whatever you want, by choosing the "Customize" option.
To merge rooms, once the robot has finished mapping, the map is saved with a name (since it allows up to 5 maps to be saved), and in the next step, you can edit the rooms that the robot has defined, by pressing the “Edit rooms” button. Two options will appear, merge (to join rooms) or split. Once the rooms to be merged have been marked, you will put them in the same color; You just have to apply it and that's it.
To divide a room, mark the corresponding room and draw a line with your hand in the area where we consider the division to be.. Once done to our liking, the changes are saved, and two rooms will appear.
Once the fusion and/or division of the rooms is completed, having already divided the house as you see fit, you go to the next screen, where you can change the names of the rooms.
If you want to edit the map later, once it is saved, you have to click on "Map" on the main control screen, and the different maps that we have will appear. Next, we drag the one we want to modify to the left, and the edit and delete options will appear.
1. We select the map
2. We drag to the left and edit
Are there features that require an already saved map?
Yes, Functions, such as smart area cleaning or restricted zones, require the map to be already saved, so we can define those areas.
I live in a duplex. What should I consider?
As is common in almost any robot vacuum cleaner on the market, the Conga 3690 has anti-fall sensors, so it avoids falling down the stairs.
On the other hand, it must be taken into account that It has the possibility of saving up to 5 maps, so you can have a plan of each of the floors, and order or configure the cleaning as you need in each of them, independently.
Is there any element that could affect the navigation of the Conga 3690?
La Conga 3690 has a very advanced navigation system, which avoids obstacles with great precision and sneaks through spaces where it barely has room. Nevertheless, It doesn't hurt, as with any other robot, to make your task easier., clearing the area to be cleaned as much as possible.
In the case of curtains, it can detect them as a solid obstacle and not go under them, so it is recommended to move them away when the robot is working.
Unlike what happens to some models from other brands, the Conga Doesn't seem to have any problems with black carpets. Yes, it may have some specific problems (as also happens with other robots with laser technology) in certain circumstances, such as rooms where there is full, direct sunlight, or in some cases, when there are more or less mirrors. low, which can be interpreted as the room being prolonged.
MOP AND SCRUB
Can the mop be used on any type of floor?
The use of the mop is interesting on hard floors, both porcelain and wooden, as it effectively traps dust. If you want even brighter floors, you can lightly moisten it with a specific product for mops.
Detail of the bi-material mop
How can you prevent it from climbing on a carpet when you are scrubbing?
By using the restricted areas on the app's map, You can set it not to go to the area where the carpet is.
Can it be programmed to scrub?
Yes, it can be programmed to scrub. The robot has electronic water dosing, so it will only release water while it is scrubbing. When creating the schedule, you can define the desired water flow (low-medium-high). The Conga 3690 detects if the mixed tank is on, if it is not, it will appear as "disabled".
Can the robot be charged with the water tank on?
It could be, since it has electronic water dosing, although, as far as possible, it is preferable not to do so.
Can the water tank be refilled when it is placed on the robot?
No, It is advisable to fill the tank before putting it in the robot, since we could accidentally get it wet and cause a problem.
Does the tank have to be emptied when you have finished scrubbing?
Yes, it is advisable to do so.
Can scrubbing be combined with any other function?
Yes, scrubbing is compatible with the use of area cleaning and restricted area cleaning, as well as room cleaning. You can define the power level and the desired water flow level.
Can any cleaning product be used mixed with water to scrub?
Yes, You can use a non-corrosive, non-foam floor cleaner., in an approximate proportion of one part for every 10 of water.
How many square meters does it scrub? What happens when you run out of water?
The water tank of the Conga 3690 is quite spacious, and its electronic dosing is very precise, so it can clean large surfaces with one tank. This also depends, logically, on the water flow that has been selected. In any case, as an approximation, it may be enough to scrub 40-50 square meters without problems. When it runs out of water, it would continue mopping.
Can you scrub puddles or accumulated water?
It is not recommended, the robot uses the water it has in the tank to mop, it is not used as a mop to collect water.
Can you overcome obstacles with the scrubbing tank? What about carpets?
La Conga 3690 can overcome heights of up to 20 millimeters, and 10 millimeters when it has the water tank on. When scrubbing, it would be advisable to set the rugs as restricted areas, so that people do not climb on them, or simply remove them.
Can you mop wooden floors?
There should be no problem with both varnished wooden floors and synthetic flooring, which usually have some resistance to humidity, and can even be water-repellent (this can be checked in the manufacturer's or distributor's specifications). If the wood is not varnished, it is not advisable.
For wooden floors, it may be preferable to set the water flow to a minimum, or to a medium level at most, so as not to over-wet them.
In any case, This is a general conclusion, it depends on the porosity of the soil, whether it is well sealed or not..
Is it capable of cleaning stains on the floor?
The scrubbing system Conga 3690 is one of the most advanced on the market. Its Scrubbing technology performs a back-and-forth movement, and its two-material mop effectively captures dirt. Thanks to this, the robot is capable of cleaning some stains. However, although its capacity in this regard is superior to that of other robots, if the stain is very attached, it may not be able to do so.
Scrubbing scrubbing technology
Can the mop be washed in the washing machine?
Yes, you can wash the mop in the washing machine, at a maximum temperature of 30º.
What type of water should be used for scrubbing?
In principle, tap water is used, at room temperature.. In homes where the water has a lot of lime, it may be advisable to use filtered water, to avoid accumulations.
A small amount of non-corrosive floor cleaner can be added to the water, in a proportion of 10 milliliters per 100 of water.
MANAGEMENT OF THE ROBOT, APP AND WIFI CONNECTION
Where can the robot be controlled from? What is necessary to connect and manage it remotely?
The robot is connected to the Internet through the Wi-Fi at home. From there, you can manage the Conga through the app from anywhere and at any time, wherever you are, whether you have a Wi-Fi or data connection: from your work, a cafeteria, from the street...
Manage it from wherever you want
If I turn off Wi-Fi and turn it back on, do I have to configure the robot connection again?
No, when the router restarts, the robot will connect to it again.
Is Wifi essential to operate the robot? Can I control the robot in another way?
There are people who do not have Wi-Fi at home, but they can also enjoy many of the advantages that this robot offers them. The Conga 3690 can also be operated using the buttons on the top and the remote control.
However, and although it is not essential, it is also true that some of the advanced functions it offers, such as room cleaning, zone cleaning, restricted areas and some others, are only accessible through the app.
I am not able to connect the app with the robot.
This robot, unlike most of those on the market, is compatible with 5 GHz networks, in addition to 2,4 GHz networks, so some of the connection problems caused by robots today are avoided. .
If you are not able to configure it using automatic configuration, you can always do it manually. In the video you can see how simple it is.
When I enter the app, the robot appears as Disconnected or Offline. What I can do?
Sometimes, robots manageable by app lose the connection to the Wi-Fi, due to micro coverage outages or any other cause.
A solution you can try is to go to profile-robots, log out at the top left, and log in again. Many times, simply with that you reconnect.
Another solution that may work is to go to profile-robots, and enter the robot as if you were going to configure something. Only with that, you can reconnect.
Is the app updateable?
Yes, periodically the robot can receive firmware updates, which it will install automatically.
What are app updates for? Is it always necessary to update?
App updates serve to incorporate improvements or correct improvable aspects that may exist., based on the feedback received from users.
Among other aspects, they can improve issues such as battery management, so that it has greater autonomy, intelligence and navigation parameters, so that it is more efficient in its movements, connectivity problems and compatibility with Wi-Fi devices, etc., or include new functions that were not initially there (as an example, in the Conga 3090 the possibility of managing it by voice commands was added).
More than necessary or essential, updating is highly recommended.
Can it be controlled by voice commands?
Yes, la Conga 3690 is manageable through voice commands, being compatible with Alexa and Google Home.
It doesn't appear on Google Home. How can I find it?
Press the center button on your mobile for a few seconds, or search for Google Assistant in your applications. Once the Google Assistant is open, click the button at the bottom right of the compass, which will open an assistant. There, we search Conga. We click on «Robot Conga», we click on «link», and we enter our Cecotec account, and it is linked.
CHARGE AND AUTONOMY
How much space do I have to leave for the charging base?
The brand recommends 1 meter on each side and 2 meters forward. However, in the tests carried out, the robot has demonstrated great precision in its movements, getting into places where it barely fits, so it is not essential that there be so much space.
Where should the charging base be located?
Ideally, as far as possible, it should be in a place as central to the house as possible, so that you can detect the base well wherever it is. However, in various tests we have placed it at one end of the house and it has never had problems returning.
Does it always return to base? If it doesn't, what could be the reason?
In the use we have made of it, it has never had problems returning. If it does not, it could be due to an error in some of its sensors, that it has gotten stuck with something or that, for some reason, it does not detect the charging base correctly.
It could also be that we have moved the robot by carrying it in our hands, and that this has disoriented it regarding its location (it is better to transport it by ordering it to go to the area/room that we want to clean, or guide it using manual mode).
How long does it take to charge? How do I know it is charging?
The charging time is 3-4 hours, although the first time it is advisable to leave it charging for about 12 hours. While charging, the robot's light flashes yellow-orange, while when it is already charged, it remains solid blue. You can also see if it is charging or if the battery is full through the app. After 5 minutes of inactivity, the Conga 3690 will go into suspension.
When the robot is in the charging base, does the light always stay on?
Yes, it is always on, it does not turn off.
Does it always have to be on the charging base when not cleaning? Can't it break down or consume a lot of electricity?
Like other manufacturers, Cecotec recommends that the robot be on its charging base when not working. The only exception would be if it is not going to be used for a long period of time (for example, a month).
If the robot is not in the base or it is not plugged in, it will discharge little by little. In any case, it is recommended to charge the battery at least once a month.
Regarding electricity consumption, both this and other robot vacuum cleaners have very low consumption, so the cost is minimal.
What is the autonomy of the robot?
The estimated autonomy reaches 150 minutes. Esto It depends on the power used, the carpets you have (since it will use maximum power in them) and the obstacles that may exist. In any case, the Conga 3690 includes Total Surface 2.0 technology, so if it doesn't finish cleaning your entire home, it will go to recharge and then pick up where it left off.
PROGRAMMING
How is it programmed?
It can be programmed through the remote control and through the app, entering the corresponding option. The application allows you to predefine up to 50 cleaning plans, so that if we use the app, we can personalize each cleaning with a high level of detail.
When programming, can I choose modes or other options?
Yes, the Conga 3690 allows you to configure modes and other options when programming.
What are cleaning plans?
Its RoomPlan technology allows you to define up to 50 cleaning plans, which are cleaning configurations that can be defined by room, up to a fairly high level of detail.. In the cleaning plans, we can also choose issues such as the cleaning mode and power.
For example, we may tell you to clean the kitchen and bathroom on Tuesdays and Fridays at 12:30; the rooms, on Mondays, Wednesdays and Fridays at 16:40 p.m.; the kitchen, every day at 9:30; and the room, Tuesdays, Thursdays and Saturdays at 18:30 p.m.; and on Sundays at 17:00 p.m., scrub the kitchen with a medium flow of water.
MAINTENANCE
How often do you have to change the brushes and filters?
The app includes estimated useful life times for brushes and filters. By entering profile-robots-lifespan, we can see how much each element has left for the recommended change. In the case of the central brush, about 320 hours of life are estimated, 220 for the side brush and about 160 hours for the filter, which is enough for many months, with normal use of the robot.
What maintenance needs to be done on the robot?
At each cleaning or, at least, when the tank is emptied (which will normally last several cleaning cycles, because it is quite large), The central brush and side brush must be cleaned of hair, threads and other elements that may have become tangled.. It is very important for its conservation and the proper functioning of the robot, since if not, the brushes may not rotate correctly or twist their hairs, leaving them in poor operating condition.
Both brushes can (and should) be removed from the robot, for easier and more complete cleaning.
Conga 3690 Absolute view below
When emptying the tank, it is advisable to take the opportunity to clean the HEPA filter with the brush, so that its cleanliness and thus its proper functioning are guaranteed.
On the other hand, also Drop sensors should be cleaned periodically (especially if we have a home with stairs or holes through which you can fall) and shock, to ensure proper functioning of the robot, with a clean, dry cloth.
Likewise, the wheels must also be cleaned of any possible dirt that may remain adhered.
Can the high efficiency filter get wet?
The filter could be washed, although in the instructions of the Conga 3690, indicates that this should not be done, to guarantee its effectiveness and a longer useful life.
What are the differences between the Conga 3690, the Conga 3490, the Conga 3290 and the Conga 3090?
These 4 robots They belong to the advanced 3000 series of Conga. Therefore, they share several characteristics, such as their advanced laser navigation system, automatic turbo activation When they detect that they are on a carpet, the control via voice commands or loading and continuation system, by which the robot, if it has not finished its work, is able to go to load and resume where it left off.
La Conga 3090 is the pioneer of this saga and was presented in 2018, while the other two models belong to the 2019 range, so both the 3690, like the Conga 3490 and Conga 3290 They include some improvements, such as cleaning by room, 50 cleaning plans, the possibility of saving several maps, an electronic water dosing system, or a special brush for homes with pets (in the case of the 3290 it is optional), as well as even higher suction power.
Below, we show you a comparative table of these four robots:
Note: If you are on a mobile device and want to see the table showing the robots in columns, side by side, you can make it horizontal.
 |  |  |  | |
|---|---|---|---|---|
Conga 3690 absolute | Conga 3490 Elite | Conga 3290 Titanium | Conga series 3090 | |
Compatible with 5 GHz networks | ✓ | - | - | - |
Compatible with 2,4 GHz networks | ✓ | ✓ | ✓ | ✓ |
Total Surface 2.0 | ✓ | ✓ | ✓ | ✓ |
Programmable | ✓ | ✓ | ✓ | ✓ |
restricted areas | ✓ | ✓ | ✓ | ✓ |
Deep cleaning | ✓ | ✓ | ✓ | ✓ |
Automatic loading | ✓ | ✓ | ✓ | ✓ |
Exclusive solids deposit | ✓ | ✓ | Optional | ✓ |
BestFriend Care Brush | ✓ | ✓ | Optional | - |
Compatible with voice commands | ✓ | ✓ | ✓ | - |
Room mapping | ✓ (5 maps) | ✓ (5 maps) | ✓ (5 maps) | ✓ (1 map) |
Room cleaning | ✓ | ✓ | ✓ | - |
Scrub | ✓ (Scrubbing) | ✓ (Scrubbing) | ✓ (Scrubbing) | ✓ (Scrubbing) |
scrubbing levels | 3 | 3 | 3 | 1 |
Water control system | electronic | electronic | electronic | decantation |
Extra carpet cleaning | ✓ | ✓ | ✓ | ✓ |
Power levels | 3 | 3 | 3 | 3 |
Suction power (Pascals) | 2.700 | 2.300 | 2.300 | 2.000 |
Navigation system | Laser | Laser | Laser | Laser |
Noise (decibels) | <64 | <64 | <64 | <64 |
Autonomy (min) | 150 | 150 | 150 | 110 |
Battery(mAh) | Lithium (3.200 mAh) | Lithium (3.200 mAh) | Lithium (3.200 mAh) | Lithium (3.200 mAh) |
Dry/wet tank capacity (ml) | 500/200 | 500/200 | 350/200 | 600/170 |
Weight (kg) | 4,0 | 4,0 | 4,0 | 3,3 |
Diameter (cm) | 34,0 | 34,0 | 34,0 | 34,0 |
Height (cm) | 9,5 | 9,5 | 9,5 | 9,6 |
Assessment | 98 | 97 | 96 | 96 |
Learn more |
| |
|---|---|
Conga 3690 absolute | |
Compatible with 5 GHz networks | ✓ |
Compatible with 2,4 GHz networks | ✓ |
Total Surface 2.0 | ✓ |
Programmable | ✓ |
restricted areas | ✓ |
Deep cleaning | ✓ |
Automatic loading | ✓ |
Exclusive solids deposit | ✓ |
BestFriend Care Brush | ✓ |
Compatible with voice commands | ✓ |
Room mapping | ✓ (5 maps) |
Room cleaning | ✓ |
Scrub | ✓ (Scrubbing) |
scrubbing levels | 3 |
Water control system | electronic |
Extra carpet cleaning | ✓ |
Power levels | 3 |
Suction power (Pascals) | 2.700 |
Navigation system | Laser |
Noise (decibels) | <64 |
Autonomy (min) | 150 |
Battery(mAh) | Lithium (3.200 mAh) |
Dry/wet tank capacity (ml) | 500/200 |
Weight (kg) | 4,0 |
Diameter (cm) | 34,0 |
Height (cm) | 9,5 |
Assessment | 98 |
Learn more |
| |
|---|---|
Conga 3490 Elite | |
Compatible with 5 GHz networks | - |
Compatible with 2,4 GHz networks | ✓ |
Total Surface 2.0 | ✓ |
Programmable | ✓ |
restricted areas | ✓ |
Deep cleaning | ✓ |
Automatic loading | ✓ |
Exclusive solids deposit | ✓ |
BestFriend Care Brush | ✓ |
Compatible with voice commands | ✓ |
Room mapping | ✓ (5 maps) |
Room cleaning | ✓ |
Scrub | ✓ (Scrubbing) |
scrubbing levels | 3 |
Water control system | electronic |
Extra carpet cleaning | ✓ |
Power levels | 3 |
Suction power (Pascals) | 2.300 |
Navigation system | Laser |
Noise (decibels) | <64 |
Autonomy (min) | 150 |
Battery(mAh) | Lithium (3.200 mAh) |
Dry/wet tank capacity (ml) | 500/200 |
Weight (kg) | 4,0 |
Diameter (cm) | 34,0 |
Height (cm) | 9,5 |
Assessment | 97 |
Learn more |
| |
|---|---|
Conga 3290 Titanium | |
Compatible with 5 GHz networks | - |
Compatible with 2,4 GHz networks | ✓ |
Total Surface 2.0 | ✓ |
Programmable | ✓ |
restricted areas | ✓ |
Deep cleaning | ✓ |
Automatic loading | ✓ |
Exclusive solids deposit | Optional |
BestFriend Care Brush | Optional |
Compatible with voice commands | ✓ |
Room mapping | ✓ (5 maps) |
Room cleaning | ✓ |
Scrub | ✓ (Scrubbing) |
scrubbing levels | 3 |
Water control system | electronic |
Extra carpet cleaning | ✓ |
Power levels | 3 |
Suction power (Pascals) | 2.300 |
Navigation system | Laser |
Noise (decibels) | <64 |
Autonomy (min) | 150 |
Battery(mAh) | Lithium (3.200 mAh) |
Dry/wet tank capacity (ml) | 350/200 |
Weight (kg) | 4,0 |
Diameter (cm) | 34,0 |
Height (cm) | 9,5 |
Assessment | 96 |
Learn more |
| |
|---|---|
Conga series 3090 | |
Compatible with 5 GHz networks | - |
Compatible with 2,4 GHz networks | ✓ |
Total Surface 2.0 | ✓ |
Programmable | ✓ |
restricted areas | ✓ |
Deep cleaning | ✓ |
Automatic loading | ✓ |
Exclusive solids deposit | ✓ |
BestFriend Care Brush | - |
Compatible with voice commands | - |
Room mapping | ✓ (1 map) |
Room cleaning | - |
Scrub | ✓ (Scrubbing) |
scrubbing levels | 1 |
Water control system | decantation |
Extra carpet cleaning | ✓ |
Power levels | 3 |
Suction power (Pascals) | 2.000 |
Navigation system | Laser |
Noise (decibels) | <64 |
Autonomy (min) | 110 |
Battery(mAh) | Lithium (3.200 mAh) |
Dry/wet tank capacity (ml) | 600/170 |
Weight (kg) | 3,3 |
Diameter (cm) | 34,0 |
Height (cm) | 9,6 |
Assessment | 96 |
Learn more |
If you want to know some advanced models of the range Conga or know more about the manufacturer of Conga, we invite you to see our articles:
Hello I have the conga 3690 and every day at 19 p.m. she starts working alone. How can I solve this problem….
Thank you very much
Hello, Rosario, thank you for coming to our website.
We assume that you will have it programmed then, you would have to go to the programming option in the app and deactivate it.
All the best
Good afternoon,
First of all, thank you for this FAQ'S website, since it is very useful to see other people's incidents to detect things that you may be doing wrong.
Having said this, I tell you that I have been with the Conga 3690, our particular C3PO, and now I can't live without it. He's doing weird things. I have read that when it is in the charging base it should be on, and lately, when I go to use it, it is off. I press the power button, it turns blue, then it appears to charge, makes a sound (double beep-beep), turns red and turns off. It has also happened to someone in the chat and you have recommended that they hold down the main button for a few seconds (I already did it) and then place it on the charging base (I already did it).
What did work for me one day was to skip it, unplug it completely and the next day plug it in and charge it again. But today not even that.
Could it be that the battery is failing? What is your opinion?
Hello Isabel, thank you for visiting us.
It could be a problem with the battery; To discard, try cleaning the terminals (the little metal plates through which it charges) well with a soft cloth, both on the robot and on the base. Another test you can do is move the base to another location in case there is a problem with the plug or even with the balance of the ground where it is now. If you change the site base, you will have to map again, starting the cleanup from the new location.
All the best
Isabel, the same thing happens to me. Have you solved the problem? Was it the battery?
Hello. I have the Conga 3690 and for two days he has not collected what he aspires to in the tank. What I can do?
Hello, Elisabeth, check that there is nothing blocking the inlet; To do this, she takes out the tank and checks the entrance hole that the robot has; She cleans both the entrance and the brushes well.
All the best
Hello, Cristina, thank you for coming to our website.
In principle, the scratch on the upper part does not have to affect the operation of the laser, for us with the Conga It hasn't happened to us, although it has with other robots, and being quite scratched on the top, they continue to work correctly. This can happen because the robot calculates that it will fit but it adjusts too much and is actually too tight, it often happens when the element is placed on the edge of a rug, so the robot is at that point a little unbalanced (you can check the areas close to carpets). Another "dangerous" area can be the bottom of the radiators, if you have them hanging on the wall, since due to their shape they can be difficult for the robot to calibrate.
All the best
Hello,
I have the Conga 3790, and I have already had the mapping done for two months. I have completely changed the furniture in the living room. If I start it, will it still be able to recognize the space or would I have to map again?
Thank you,
Hello, Rut Noemi, thank you for coming to our website.
In principle, the robot can adapt to some changes without problems, although depending on their importance, if it perceives the space as different, it will interpret it as a different map.
All the best
Hello, I have the model 3690 and I use the remote to program. I don't know what happened, and at 3 in the morning it connects to clean but on the remote it is programmed at 10 in the morning and it also shows what I should do.
Hello, Beatriz, thank you for coming to our website.
Try removing the batteries from the controller and press the center button. Then put them back on. Thus, in principle you will delete the configurations that it may have.
All the best
New conga 1790 Titanium does not recognize my mixed deposit. It says tank not installed.
Hello, Pedro, thank you for coming to our website.
Try removing and inserting the filter again, if it is not properly placed it may cause problems with some sensor. Then, insert the deposit until you hear it click.
All the best
Hello,
We have one conga 3590. In the first cleaning with mapping we estimate that the battery has lasted 40 minutes maximum (the mapping did not finish). It is normal? Our floor is stoneware and has a small stone hallway.
Hello, Antonia, thank you for coming to our website.
In principle, the 3590 battery lasts up to 150 minutes in optimal conditions (i.e. Eco power level, no obstacles, more or less open rooms...); If the ground is rougher, less smooth, logically it also consumes more battery; However, 40 minutes seems little; Anyway, also note that if it finishes, it returns to base as if it were on low battery, but it is not. Did it tell you in the app that it had no battery?
All the best
Good afternoon
What application is installed. I have the conga 3790 and I see that in the Play store there is the conga 3000 y congaS 3090.
Thank you
Hello, Laura, thank you for coming to our website.
It is the application Conga 3000, which is valid for almost all models in that series (except the 3090, which was the first to come out).
All the best
Good Morning.
The schedule does not appear in the app to be able to program a map. What can I do? Otherwise the entire app works fine for me, but without it I can't program any mapping.
Can you help me ?
Thank you
Hello, Veronica, thank you for coming to our website.
In the app, when you enter the Schedule option, you have a + at the top right, by clicking there you can create a new schedule.
All the best
Good afternoon.
Thank you very much for the quick answer. Even if I press +, the option to schedule the cleaning does not appear since the hours do not appear (which I have seen in different explanatory videos). What can I do? I'm a little disoriented with this, since I don't know how to solve it.
I would appreciate it if you could help me.
A greeting.
Thank you
Hello again, Veronica.
Well, we don't know why that happens to you, we have tested the app, and by clicking on it the hours appear, nothing appears on that screen?
All the best
Good Morning.
No, I don't get anything. There are little lines, but I can't see what the "clock" is to be able to program.
What I can do? It doesn't allow me to schedule the cleaning I want.
Waiting for a reply. Regards, and thank you very much
Hello, Verónica, it's really strange... you can try uninstalling the app and reinstalling it, see if that solves it for you.
All the best
Hello, I bought the conga 3690, I am trying to download the application from the App Store and when it comes up Conga 3290 3490 3690 I search, and what comes up is the App of the conga 3000. Is this the one I have to download? Thank you so much
Hello Vicky, thank you for visiting our website.
That's right, before the application was that, but now there is the entire unified Series 3000 in which it is called Conga 3000, which works for models 3290, 3390, 3490, 3590, 3690 and 3790.
All the best
I use the 3690 with a remote control. If I program ECO cleaning, my floor cleaning lasts just 1 hour and goes “home” with the orange charging light flashing. If I program medium power it spends more than two hours cleaning and returns to the charging station. For what is this? Is this procedure normal?
Where could I get more information on operating the machine with the remote control? I don't have internet and the information that accompanies the machine, which is new, is scarce.
Thank you.
Hello Nuncha, thank you for visiting our website.
When the robot finishes cleaning what it has in the cleaning plan (or if it is a complete cleaning, the entire house), it returns to the base with the lights flashing orange, not because it has no battery, but because it has finished, perhaps that's what happens in your case (in activity, you can see what it has cleaned). It seems a little more strange to us that there is such a time difference between eco power and average power.
As for the control, the buttons above are: the one on the right to set the time, and the one on the left to program the robot.
In the middle, the central button to start the robot, and the arrows, to move it in manual mode, and to change the hours when it is being set or programmed. The buttons below are: The one on the left, to change the power level, the one in the middle, to send the robot to the base and the one on the right, to start the edge mode.
All the best
On Monday I changed my phone company and Wi-Fi, I have to configure the phone again. conga
Hello, Manuel, how are you?
Yes, you will have a new IP, new connection data, etc., you will have to configure it again. Click on new robot and configure it like the first time, following the instructions that the app gives you. Give the robot the same name you had.
All the best
When it is programmed to only mop the entire house, which deposit has to be installed, either of the two or just one?
Hello, Manuel, thank you for visiting our website.
We don't know if we understood your question correctly, but if what you want is to mop the entire house, you will have to put in the mixed tank, which is the one that carries the mop; If you don't want it to suck, set the power level to off, and if you want it to suck at the same time, choose one of the other three (eco, normal or turbo).
All the best
Hello, Loreto, thank you for coming to our website.
Try placing the robot on a hard, flat floor and pressing the main button on the top for several seconds.
All the best
Good afternoon,
I bought the conga 3690 a month ago, and after several successful cleanings I now get the following error: Place the robot on the floor and restart it. Do you know what I can do?
Thank you
What is each type of brush recommended for? If I use the mop because it is a hard floor (stoneware), do you recommend the silicone brush better or does it not matter?
Hello again, Mar.
The rubber brush is very good for avoiding tangles, if there are many long hairs or pets in your house, you will see that with it they are largely avoided and are easier to unclog; the other is multifunction, and perhaps more suitable if you have carpets, especially if they are thick or long pile.
All the best
Hello Espe, thanks for visiting us.
Although in principle this model does not come with it, it seems to be compatible, because the fit is the same.
All the best
Holaaa
The Jalisco brush is compatible with the conga 3690
Thank you
Hello, María Isabel, thank you for coming to our website.
Try holding down the main button on the top of the robot for a few seconds to restart it. Then, place it on the charging base, checking that the robot's terminals (the metal plates through which it charges) are placed on those of the base.
All the best
Good afternoon, on Sunday I put the conga 3690 to clean, the battery ran out and it went to its charging base.
When it finished charging it started up again but I stopped it with the remote control because I had already swept it, I put it on the charging base and the light went off. I pressed the power button at first it turned blue and made a sound and turned red and turned off. Today I tried again and now it doesn't even turn on. What should I do?
Hello, Miguel A., thank you for visiting our website.
If you want, you can change the location of the base, and start cleaning from its new location. But since the robot "fixes" it on the map, it may interpret it as a new map; In that case, it would generate a new map for you; When you finish, you save it, and then you can delete the first one you had if you wish, dragging it to the left and clicking delete.
All the best
Hello
I want to change the location of the charging base. Can it be done or will it not recognize the map and start making a new one? How will it behave?
Hello, Victor, thank you for visiting our website.
In our case, we have not had problems connecting it to 5G, although we understand that there may be cases in which, as has happened to you, there may be more problems. In our opinion, it is not the fault of the Conga, rather they are network configuration issues when having a dual router, you can take a look at this tutorial in relation to this topic.
The app, of course, can be installed on several phones, what you cannot do is control the robot at the same time from two phones (of course, on the other hand). Therefore, when you log in to one, you log out of the other.
All the best
Good morning:
Although the Conga compatible with 5G is fake. You have to call the phone company to deactivate 5G for a while and then call again to restore it. a real can.
It also says that the app can be installed on several phones (false).
When trying to connect the second mobile phone to the device, the first one loses the line.
What can be done when losing the line?
Hello, Francisco Javier, thank you for coming to our website.
When you enter Plans, drag the one you want to delete to the left, you will see two options: edit, to modify it, and delete.
All the best
I can't, they don't move anywhere.
Hello again, Fran.
We don't know if you're on the right screen or what's going on. By clicking on Plan, you will enter the list where you have your 10 plans. If you take one of them, click on it with your finger, and drag to the left, you should see the options we mentioned.
All the best
Hello, I have model 3690 and I have created cleaning plans but what I don't know is how to delete those plans to create different ones, I have 10 plans and I can't create more, thank you.
Hello. I have the conga 3690 I connected it to Wi-Fi but it disconnected by itself. I get it in the app without scope or something like that. And I can't connect it again
What should I do?
Hello, Elena, thank you for coming to our website.
You can try several things. First, enter profile-robots, profile-robots, and press the arrow to the right to enter the robot as if you were going to configure something. Just with that, he usually reconnects. You can also try logging out at the top left, and logging back in. Many times, simply with that you reconnect.
Additionally, if that doesn't work for you, you can put the robot near the Wi-Fi and press its central button for several seconds to turn it off and turn it on again.
All the best
Good morning, thank you very much for all the FAQ. They are very useful. Every day it appears after cleaning offline when it returns to its base. By clicking on it in profile, you cannot find the Wi-Fi. Nor when logging out and logging back in.
I have it located in the room at the back of the apartment (it is about 100m2). The Wi-Fi is 300 MB (fiber optic) and the phone tells me it arrives without a problem.
The only way I have found at the moment is to hit the plus button on Robots and reconfigure the network. But having to do it every day is very tedious. And I wanted to leave it programmed so I can't do it. Not outside the home either.
Hello, Mar, thank you for your words.
Normally, one of these actions is usually enough for it to reconnect. From what you indicate, the phone has Wi-Fi without problems, but the robot loses it; This sometimes happens, because let's say, to understand ourselves, that the phone's Wi-Fi is more powerful than that of the robot (since it is a device that is used to communicate) and captures the signal better.
An alternative would be to try placing the robot in a place closer to the router, where it has a better signal, or try to improve the router's coverage by changing its location (sometimes, it is simply because it is too "locked" in a place), or installing some repetition/amplification system.
All the best
Hello, Gema, thank you for coming to our website.
We tell you how to program to clean a room step by step, in case it can help you.
Once you have the map with the rooms, and each one with its name, you can define cleaning plans, in which you tell which rooms you want to clean.
For example, if you want to schedule cleaning your living room, you would create a cleaning plan, called, for example, “living room.” Then, you go to programming, and in the corresponding section, you choose that "room" cleaning plan, and you define the rest of the parameters (cleaning mode, power...) and the days and times at which you want it to do it. Finally, you click save.
All the best
Hello, Ignacio, thank you for coming to our website.
Do we understand that you haven't finished clearing the entire map, and it still doesn't come out? Does this do it if you are cleaning in automatic mode? Is it like that or are you using another mode?
All the best
Lately my Conga 3690 does not continue cleaning after completing the charge, what could be the reason?
Hello, Marina, thank you for coming to our website.
That's fine, no problem. Let it charge completely; Then, when making the connection with the Wi-Fi, it is advisable to place both the robot and the mobile phone near the router, to facilitate connectivity.
All the best
Hello, yesterday I received the conga 3690.Today we tried to start it but it did not connect to the WiFi. We have left it in the charging base in case it needed to be charged. For more than two hours it has been there with the light blinking, but the light is blue, not orange. It is normal? Any advice?
Thank you very much
Hello, Francisco Javier, thank you for coming to our website.
We don't know exactly what you mean. When you map the first time, the robot will ask you at the end if you want to save the map, you give it a name and edit the divisions, and that's it, the map is saved.
If you don't have any maps yet, simply set it to clean automatically, starting from the charging base, and when it's done, it will ask you to save the map.
If you have a map, but it is not complete, and you want to do it again, you can delete the one you have (go to maps, drag it to the left, and you will see edit and delete), and then create a new one, just as we have explained.
If what you want is to create a new map (for example, of another home, or another floor), simply put it to clean in it, and when it finishes, it will ask you if you want to save it, with which you will already have the two maps.
All the best
Good afternoon.
I have made the map and divided it into rooms, when you program it to clean one it does what it wants, it makes a random turn and returns to the base
What do I have to do to map the house again.
Hello Itziar, thank you for visiting us.
In principle, it should not affect you, although we do not know to what extent it is being scratched... Perhaps to prevent it, it is best that you establish a restricted area in that area, to prevent the robot from continuing to "fight" with that table.
All the best
My laser turret has been scratched a lot on top, and the small window in the center of the turret has also been scratched, because it passes under a small table that has wrought iron. Does it affect the operation of the laser?
I would like you to respond to Irizar since exactly the same thing happened to me. My Conga Brand new, it went under an armchair (wooden) and got completely scratched.
I understand that it should not have happened and that if the laser turret does not detect the height of a piece of furniture it is due to a manufacturing defect. At the moment it does not influence the operation but until it detects the (theoretically harmless) piece of furniture there have been others More scratches and it makes it very dull.
Now how do I solve it?
Thank you. I await a response.